Manage · IT infrastructure support

IT Support & Infrastructure Management Services in Mumbai

Already have laptops, servers, Wi-Fi and email in place? Over & All Tech keeps them running. We provide IT support services and IT infrastructure management services for offices in Mumbai, Navi Mumbai and Thane: remote support first, an on-site L1 engineer at your office when needed, and a response within 48 hours, round the clock. No minimum contract: cancel anytime.

Get a Free IT Health Check Request a Quote →

Free · No obligation · No minimum contract · NDA on request

New office or building your own infrastructure? See IT infrastructure setup →

48-hour response, 24/7
Remote + on-site L1 engineer
No lock-in, cancel anytime
Mumbai, Navi Mumbai & Thane

IT support desk

Response

Within 48h

Cover

24/7

Contract

No lock-in

Wi-Fi drops in conference roomFixed remotely

New joiner laptop + emailReady

Printer offline, 2nd floorL1 engineer booked

Backup test restorePassed

Antivirus renewal, 12 devicesScheduled

Illustration: how support requests are tracked

Offices we set up and support

SATPAL CONSULTANCY

Sound familiar?

IT problems we take off your plate

If any of these happen in your office, an IT support partner pays for itself.

Wi-Fi

The Wi-Fi drops during client calls

We check coverage, access points, cabling and the firewall, and fix the cause instead of restarting the router again.

Ownership

Nobody really owns IT

You get one team and one number for every IT problem, with a record of what was fixed and when.

Backups

Backups exist, but nobody has tested them

We monitor backups and run test restores, so your data can actually be recovered when it matters.

Joiners & leavers

New joiners wait days for a working laptop

Laptop, email, shared drives and printer ready before day one, and access removed the day someone leaves.

Security

Antivirus has expired and updates are pending

Endpoint protection, Windows and macOS updates and firewall rules tracked for every device.

Vendors

Five vendors and nobody responsible

We coordinate your internet provider, hardware vendors and software support, so you make one call.

The basics

What are IT support and IT infrastructure management services?

IT support services and IT infrastructure management services mean an outside IT team looks after the technology your office runs on (network and Wi-Fi, firewall, servers and storage, laptops and desktops, email and cloud accounts, and backups) and supports your staff when something goes wrong. The goal is fewer problems, faster fixes and IT that is documented, secure and ready to grow.

At Over & All Tech, one Mumbai team handles it end to end: remote support, an on-site L1 engineer in Mumbai, Navi Mumbai and Thane, Google Workspace and Microsoft 365, backups and security. We start with a free IT health check, then send a fixed quote. No minimum contract.

At a glance

Service	IT infrastructure management & support
Covers	Network, Wi-Fi, firewall, servers, devices, email, backups, users
Response	Within 48 hours, 24/7 (including weekends)
On-site	L1 engineer in Mumbai, Navi Mumbai & Thane, arranged by us
Contract	No minimum, cancel anytime
Pricing	Fixed quote after a free IT health check
Based in	Bandra West, Mumbai · since 2018

What we look after

Everything your office IT runs on

Industry-standard scope. Your quote lists exactly what is covered for your office.

Network & Wi-FiSwitches, routers, access points

Firewall & VPNRules, remote access, threats

Servers & NASFile servers, storage, uptime

Laptops & desktopsWindows, macOS, updates

Email & cloudGoogle Workspace, Microsoft 365

Backup & recoveryMonitored, test restores

Antivirus & patchingEvery device protected

Users & accessJoiners, leavers, passwords

Printers & CCTVPrinters, scanners, NVR

Asset registerHardware, licences, warranties

Vendor coordinationISP, hardware, software

Monthly reportWhat we fixed, what is next

How support works

From "it's not working" to fixed, in five steps

Raise it

Message us any time

WhatsApp, phone or email, 24/7.

Respond

Response within 48 hours

We confirm the issue and the plan.

Remote

Fixed remotely

Most issues are solved without a visit.

On-site

L1 engineer visits

When it needs hands on the equipment.

Report

Logged and reported

Every fix recorded for your team.

On-site L1 engineer

An engineer at your office when you need one

No hiring, no separate contracts. We send the engineer, we manage the engineer, you pay one invoice.

What an L1 engineer handles

Laptop, desktop and printer problems
Wi-Fi, LAN points and network cables
New user set-up: device, email, shared drives
Peripherals: monitors, docks, scanners, conference room equipment
Basic server, NAS and CCTV checks
Escalation to our senior engineers for complex issues

How it works

Remote first: we try to fix it remotely to save you time
On-site when needed: an L1 engineer visits your office in Mumbai, Navi Mumbai or Thane
One invoice: we pay the engineer, you pay Over & All Tech
No lock-in: no minimum contract, cancel anytime
Accountable: every visit logged with what was done

Free IT health check

Already set up? Start with a free IT health check

A 30-minute call plus a review of your current setup. You get a priority list of what to fix, whether you hire us or not.

DevicesLaptops and PCs

Email & accountsUsers and access

BackupsDo they restore?

NetworkOffice network and Wi-Fi

Firewall & antivirusProtection in place

UpdatesMissing patches

PasswordsWho can access what

Priority listWhat to fix first

Book My Free IT Health Check

Pricing

Request a quote: priced for your office, not a template

Every office is different, so we price after a free consultation or IT health check. The quote is fixed and in writing. No minimum contract. Cancel anytime.

Step 1 · Free

IT health check & consultation

For offices that already have IT in place. We review your setup and send a priority list.

✓Devices, accounts and passwords
✓Backups: do they restore?
✓Network, Wi-Fi and firewall
✓Antivirus and missing updates

Remote IT support

Request a quote

For offices that mainly need remote help and monitoring.

✓Remote support by WhatsApp, phone and email
✓Response within 48 hours, 24/7
✓Google Workspace / Microsoft 365 user management
✓Antivirus, updates and backup monitoring
✓Monthly IT report

Remote + on-site

Request a quote

For offices that also need an engineer on site.

✓Everything in Remote support
✓On-site L1 engineer in Mumbai, Navi Mumbai & Thane
✓Network, firewall and server management
✓Asset register and vendor coordination
✓One invoice: we pay the engineer

Request a QuotePrices exclude GST. Quote depends on users, devices, servers, locations and on-site needs.

Compare

In-house IT person, IT AMC or Over & All Tech?

A quick, honest comparison to help you decide.

	In-house IT person	Typical IT AMC	Over & All Tech
Cost	Monthly salary and benefits	Fixed yearly fee	Monthly quote based on your setup
Cover on leave or at night	Only when the person is available	Depends on the contract	Requests accepted 24/7, response within 48 hours
Scope	Depends on one person's skills	Often hardware repairs and servicing	Network, security, servers, cloud, email, devices and backups
On-site	Yes, at one office	Visits as per contract	L1 engineer across Mumbai, Navi Mumbai & Thane
Contract	Employment	Usually 12 months	No minimum, cancel anytime
Documentation	Often in one person's head	Service reports	Asset register, network notes and monthly report

Typical arrangements in the Indian market; individual providers and contracts vary.

Who it's for

IT support for small businesses and growing offices

Offices of 5 to 50 peopleCA and consulting firmsReal estate and developersTrading, export and shippingClinics and wellness centresSchools and training institutesMulti-branch businessesOffices with no in-house IT person

Where we work

IT infrastructure support across Mumbai, Navi Mumbai and Thane

Remote support anywhere in India. On-site engineers across the Mumbai Metropolitan Region.

Mumbai

Bandra, Khar, Santacruz, BKC, Andheri, Goregaon, Malad, Powai, Lower Parel, Worli, Dadar, Fort and Nariman Point.

Navi Mumbai

Vashi, Nerul, Belapur, Kharghar, Airoli, Ghansoli and the Mahape / TTC industrial area.

Thane

Thane West, Wagle Estate, Ghodbunder Road and Thane–Belapur Road business parks.

Google reviews

What clients say about us on Google

Rated 4.7 out of 5 from 39 reviews on our Google Business Profile.

★★★★★

We used their services around 6 months back to create our association's website. The site is superb. Important point to be noted is, their after service. Tremendous support we got till now.

Varun KhandelwalGoogle review

★★★★★

Excellent Customer Support With Reasonable Price...

Rahilullah KhanGoogle review

★★★★☆

Excellent online support with better services.

Junaid KhanGoogle review

Read all reviews on Google ↗

Why Over & All Tech

Why Mumbai offices choose us for IT support

Response within 48 hours, 24/7

Raise a request any time, including weekends and holidays.

Remote and on-site

Remote fixes first, and an L1 engineer at your office when needed.

No lock-in

No minimum contract. Stay because it works, cancel anytime.

Google Workspace partner

We are a Google Workspace Select co-sell and services partner.

Developers in-house

When the problem is your website or software, not your laptop, we fix that too.

Since 2018

A Bandra West, Mumbai company working with businesses in India and abroad.

FAQs

IT support & infrastructure management in Mumbai: common questions

How much do IT support and IT infrastructure management services cost?

We quote after a free IT health check, because the price depends on your number of users and devices, servers, office locations and how much on-site support you need. You get a fixed monthly quote in writing before anything starts. Prices exclude GST, and there is no minimum contract.

What does a 48-hour response time mean?

You can raise a request at any time, day or night, including weekends and holidays, by WhatsApp, phone or email. We respond within 48 hours and either fix the problem remotely or schedule an on-site L1 engineer. Many requests are resolved remotely on first contact.

What does an on-site L1 engineer do?

L1 (Level 1) is first-line IT support. An L1 engineer visits your office to fix hands-on problems: laptops and desktops, printers, Wi-Fi and network points, cables, user set-up, peripherals and basic troubleshooting. Anything more complex is escalated to our senior team.

How is the on-site engineer charged?

You don't hire or pay the engineer directly. We arrange, manage and pay the engineer, and you pay one invoice to Over & All Tech as agreed in your quote.

Is there a minimum contract?

No. There is no minimum contract or lock-in period. You can cancel anytime.

Can you support IT equipment another vendor installed?

Yes. We start with a free IT health check, document what you already have (network, firewall, servers, laptops, email and backups) and then take over support. We can also coordinate with your existing ISP and hardware vendors.

Which areas do you cover?

Remote support is available anywhere in India. On-site L1 engineers cover Mumbai, Navi Mumbai and Thane.

What is the difference between IT infrastructure management and an IT AMC?

An IT AMC (annual maintenance contract) usually covers repairs and servicing of hardware for a fixed yearly fee. IT infrastructure management covers the whole setup on an ongoing basis: users and access, network and Wi-Fi, firewall and security, servers, backups, email and devices, with support when your team needs it.

We are setting up a new office. Can you help?

Yes. For a new office or a new IT infrastructure, see our IT infrastructure setup service. We plan, install and hand over everything, and can then support it.

Reviewed by the Over & All Tech IT infrastructure team · Updated 5 November 2026

New office

Moving into a new office or want your own infrastructure?

IT infrastructure setup

We plan, install and hand over your network, Wi-Fi, firewall, servers, laptops and email.

One-time project, fixed quote
Ready for your move-in day

See IT infrastructure setup →Not sure?

Need help working out what you need?

IT infrastructure services

See how setup, management and support fit together, and book a free consultation.

Free 30-minute consultation
Quote after the consultation

Explore IT infrastructure services →

Related services

HubIT Infrastructure ServicesSetup, management and support BuildIT Infrastructure SetupNew office IT setup MaintainWebsite MaintenanceWebsite maintenance services CloudCloud MigrationCloud migration services

Free IT health check

Get a free IT health check or request a quote

Tell us about your office: how many people, where you are and what keeps going wrong. We reply within 24 hours.

Schedule a Free Call

Tell us when suits you and we'll call you for a free 30-minute chat. We'll listen, answer your questions and suggest next steps.

Send a Message

Prefer to write? Tell us about your office: number of people, location and what you need.

WhatsApp or Call

Want a quick answer? Message or call us directly.

WhatsApp+91 81088 49398 · quick replies
Call+91 81088 49398
Emailsupport@overandalltech.com

Chat on WhatsApp

✓ Free · ✓ No obligation · ✓ Reply within 24 hours · ✓ NDA on request